Refund Policies

For Cruise Ship Tickets:

If my event is postponed or cancelled, when will I receive my refund or credit? 

When all event details (pricing, lineup, dates, etc.) are announced you will have a 2-week window from the time of purchases to request a refund of the initial deposit date, of a Legacy Entertainment event. All refunds requested during this two-week window will be processed within 45 days after the two-week window closes.
 

If you elect to transfer your reservation during the initial two week window, you will still have the option to cancel your reservation for a credit or a refund until January 1st 2021, but your deposit is forfeited. All refunds requested during this extended protection period will be processed. 

If your event is announced as cancelled, refunds or credits will typically be processed within 45 days after the brief election window ends.

What happens when my event's postponed dates and other information is announced? 

FOR CRUISERS:
Once a cruise has been rescheduled, we will send you as much information as we can. In addition to the new dates, this may include ship, port of call, lineup, and pricing information. The Lead Passenger of the reservation will have approximately 2 weeks to select one of following options:

Transfer my reservation to the new dates (default selection)

Cancel my reservation and provide a future Legacy Entertainment event credit

Cancel my reservation and provide a full refund of all monies paid to Legacy Entertainment minus the deposits:
 

The process will be like what is outlined above. You will receive an email with full instructions on how to transfer or cancel your reservation. If you request to cancel within two weeks of receiving these instructions, you will receive your refund within 45 days of the end of the two-week window.
 

Need more time to decide?
You have the option to transfer your reservation initially, but change it to a cancellation. All cancellation requests after the initial two-week period will be processed.

If you elect to transfer your reservation during the initial two-week window, you will still have the option to cancel your reservation for a credit or a refund until January 1st 2021. 

What options do I have if my event is cancelled? 

You’ll receive an email with these options if your event has been cancelled:

Transfer monies paid towards a future credit to be used on a Legacy Entertainment event.

Receive a full refund of all monies paid to Legacy Entertainment. You will be provided a brief window of time to make your selection and refunds will be processed within approximately 45 days, minus all deposits.

What if my event is still happening as planned, but I no longer want to attend? 

As a temporary exception to our standard cancellation policy, you may cancel your current reservation before January 1st 2021 and receive a future credit to be used on a Legacy Entertainment event. 

What if I already cancelled my reservation before my event was postponed? 

If you cancelled your full reservation on or after January 1st 2021, you may contact us, you will be extended the same options outlined above for any payments not refunded by Legacy Entertainment or travel protection.

Payment Options & Refunds

If I transfer my reservation, what happens to my payment schedule? 

I paid in full
If you already paid in full, you are done! 

I’m on the manual payment plan
All of your deposits will roll over to your new 2021 reservation and you’ll transition onto the payment plan for the rescheduled event. That means you are already ahead of the curve on your payments. 

Concert / Event Tickets refund:

The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (i.e. they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return. The only time a refund is possible is if the event is canceled, by the promoter or the artist / speakers. ALL SALES ARE FINAL.

Why aren't seat numbers listed for the tickets?
Ticket sellers do not advertise seat numbers for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent an errored double-booking of tickets. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time. And in some cases, stadiums don't number their seats, in which case we have no control of this.

When will my tickets ship, and how soon will they arrive?
Tickets vary event, ticket, venue, and seller. Our sellers will nevertheless ship your tickets as soon as they receive them. Some tickets are not printed or distributed by event promoters until a few weeks prior to their event. Furthermore, tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself.

Seller notes often indicate when an order will ship, so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase. And you can download your tickets from our website or copy the "Bar Code" and it can be scanned at the event for entry.

We believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, and we believe you deserve dedicated, helpful assistance from start-to-finish. That is why we are proud to be a Full-Service provider-with our very own industry-leading Customer Service Team located here in the US, accessible by phone or online during extended business hours.

Many of our competitors don't include service with their tickets-they simply take your order and forward it along to whoever is selling the tickets, passing the buck on any problems or concerns you may have. We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you the industry's best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!

Will my transaction be safe and secure?

We fully believe our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many of our competitors, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order.

Sponsors:

Sponsors are the backbone to every event, they help with providing advertising, renting venues, hotel, flights, catering and so on.

When a sponsor donates to an event, these monies are then paid OUT to different venders and in many cases, they have to order specific supplies for that event.

The sponsors monies are not refundable for this reason.

How can I get enough tickets for my large group?

Our ticket agents can accommodate your large group.  Give us a call for all group sales at (863) 669-3191