If my event is postponed or cancelled, when will I receive my refund or credit?
When all event details (pricing, lineup, dates, etc.) are announced you will have a 2-week window to request a refund of the initial deposit date, of a Legacy Entertainment event. All refunds requested during this two week window will be processed within 45 days after the two week window closes.
If you elect to transfer your reservation during the initial two week window, you will still have the option to cancel your reservation for a credit or a refund until January 1st 2021, but your deposit is forfeited. All refunds requested during this extended protection period will be processed.
If your event is announced as cancelled, refunds or credits will typically be processed within 45 days after the brief election window ends.
What happens when my event's postponed dates and other information is announced?
Once a cruise has been rescheduled, we will send you as much information as we can. In addition to the new dates, this may include ship, port of call, lineup, and pricing information. The Lead Passenger of the reservation will have approximately 2 weeks to select one of following options:
Transfer my reservation to the new dates (default selection)
Cancel my reservation and provide a future Legacy Entertainment event credit
Cancel my reservation and provide a full refund of all monies paid to Legacy Entertainment minus the deposits:
The process will be like what is outlined above. You will receive an email with full instructions on how to transfer or cancel your reservation. If you request to cancel within two weeks of receiving these instructions, you will receive your refund within 45 days of the end of the two-week window.
Need more time to decide?
You have the option to transfer your reservation initially, but change it to a cancellation. All cancellation requests after the initial two-week period will be processed.
If you elect to transfer your reservation during the initial two-week window, you will still have the option to cancel your reservation for a credit or a refund until January 1st 2021.
What options do I have if my event is cancelled?
You’ll receive an email with these options if your event has been cancelled:
Transfer monies paid towards a future credit to be used on a Legacy Entertainment event.
Receive a full refund of all monies paid to Legacy Entertainment. You will be provided a brief window of time to make your selection and refunds will be processed within approximately 45 days, minus all deposits.
What if my event is still happening as planned, but I no longer want to attend?
As a temporary exception to our standard cancellation policy, you may cancel your current reservation before January 1st 2021 and receive a future credit to be used on a Legacy Entertainment event.
What if I already cancelled my reservation before my event was postponed?
If you cancelled your full reservation on or after January 1st 2021, you may contact us, you will be extended the same options outlined above for any payments not refunded by Legacy Entertainment or travel protection.
Payment Options & Refunds
If I transfer my reservation, what happens to my payment schedule?
I paid in full
If you already paid in full, you are done!
I’m on the manual payment plan
All of your deposits will roll over to your new 2021 reservation and you’ll transition onto the payment plan for the rescheduled event. That means you are already ahead of the curve on your payments.
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