Legacy Entertainment is a promotions company and is in no way a management company. We locate the Artists / Speakers through their booking managers.
Once the Artists / Speakers are confirmed booked for an event, everything is a "GO".
What we can't control is illness / missed transportation or even death. Once we have been notified of any of the mentioned issues, it's impossible to notify all the ticket holders of the upcoming event in enough time, so as our disclaimer, we will do our very best to notify all of the situation and see what can be done.
If the Artist / Speaker is ill, and unable to do the event due to extreme illness or death.
Legacy Entertainment has the right to replace the Artist / Speaker with an equal level Artist / Speaker within the given time and dates of the current date and location of the event. No refunds
If the Artist / Speaker is ill, and unable to do the event but is willing to reschedule a different date, all ticket holders will be notified and given the new dates and locations if it has changed, keep your current tickets, No, refunds will be issued.
What options do I have if my event is cancelled?
You’ll receive an email with these options if your event has been cancelled:
Transfer monies paid towards a future credit to be used on a Legacy Entertainment event.
What if my event is still happening as planned, but I no longer want to attend?
Legacy Entertainment has no way of re selling your ticket.
All sales are final.
Concert / Event Tickets refund:
The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell any returned tickets (i.e. they lose their entire investment) or may have to sell them for less money. The end result is that the ticket supplier ends up losing money as a result of the ticket return. The only time a refund is possible is if the event is canceled, by the promoter or the artist / speakers. ALL SALES ARE FINAL.
Why aren't seat numbers listed for the tickets?
Ticket sellers do not advertise seat numbers for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent an errored double-booking of tickets. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time. And in some cases, stadiums don't number their seats, in which case we have no control of this.
Also, many venues and churches don't have numbers on their seats
When will my tickets ship, and how soon will they arrive?
Tickets vary event, ticket, venue, and seller. Some tickets are not printed or distributed by event promoters until a few weeks prior to their event. And you can download your tickets from our website or copy the "Bar Code" and it can be scanned at the event for entry.
What kind of customer service do you offer?
We believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, and we believe you deserve dedicated, helpful assistance from start-to-finish. That is why we are proud to be a Full-Service provider-with our very own industry-leading Customer Service Team located here in the US, accessible by phone or online during extended business hours.
Many of our competitors don't include service with their tickets-they simply take your order and forward it along to whoever is selling the tickets, passing the buck on any problems or concerns you may have. We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you the industry's best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!
Will my transaction be safe and secure?
We fully believe our customers' private and personal information should remain that way. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many of our competitors, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order.
We use "Square" as our merchant services
Sponsors:
Sponsors are the backbone to every event, they help with providing advertising, renting venues, hotel, flights, catering and so on.
When a sponsor donates to an event, these monies are then paid OUT to different venders and in many cases, they have to order specific supplies for that event.
The sponsors monies are not refundable for this reason, because they have a no refund policy for their services
How can I get enough tickets for my large group?
Our ticket agents can accommodate your large group. Give us a call for all group sales at (863) 669-3191
